Refund Policy

Payments

Checkout is in Indian rupees through PayU. A plan upgrade or credit pack is applied only after the payment is confirmed. If the bank or PayU marks a payment as failed, nothing is charged and there is nothing to refund.

WhatsApp credits

Credit packs are 100 credits for ₹99, 500 for ₹449, 1,000 for ₹799, and 5,000 for ₹3,499. Once credits are added to the account they are ready to use and are not refunded for a change of mind. Credits that have already been used are not refundable.

If PayU shows a successful payment and the credits never appear, email [email protected] with the payment id. We will add the credits or refund the payment.

Plans

Starter is free. A 1 time event plan is ₹999 and keeps that event live for 3 months. Growth is ₹999 per month and Pro is ₹2,999 per month, with Enterprise priced separately. If you were charged twice for the same upgrade, or charged the wrong amount, we refund the duplicate or the difference.

If you upgraded by mistake, ask within 7 days and before you have used the extra storage in a meaningful way. After photos have been stored against the higher plan, that upgrade fee is not refunded.

What we do not refund

• Change of mind after credits are added or after the higher plan has been used.
• Face-search results you expected to be different. Matching depends on photo quality and the selfie.
• WhatsApp messages that a carrier did not deliver after they were accepted for sending.
• Accounts closed for a breach of the Terms of Use.

How to ask

Email [email protected] from the account address. Include the event or plan name, the amount, and the PayU payment id. Approved refunds go back to the original payment method. PayU and the bank typically take 7 to 10 business days after we approve the refund.